Common User Login Problems and Solutions

For most registered user login problems, you may get an error ;message like the following:

You could not be logged in!
The email address and password you supplied do not match an account in our system.
Please try again!

There are several possibilities for this message being displayed:

1) You may have entered the wrong password, or may have entered the password with the Caps Lock key on.

Re-enter your password one time. If it was a simple typing error, the problem is solved.

Check for the Caps Lock light, which may be on your keyboard or on a wireless mouse receiver unit. If it is on, turn it off, and try again.

If Caps Lock is not the issue, click the "Forgot your password?" link on the login form, enter your email address when prompted, and an email will be sent to you at that email address with your current password. Check your email, including your "bulk mail" or similar folder, for that email, and use the correct password to log in.

2) You may have provided an invalid email address with your original registration, or your email address may have changed since your original registration, and it no longer works.

In accordance with our posted policies, when we find that your original registration includes an invalid email address, or if emails to your email address start to "bounce", your registration may be temporarily disabled until we get a corrected email address. Also, and obviously, if you provided an obsolete or invalid email address with your original registration, you will never be able to get a password reminder email, and will never be able to get any new listings from your saved searches or saved listing status alert emails.

In this case, do NOT re-register. Instead, please send us an email from your email client with a request that we reset your email address to the one you used to send the re-activation request. We will NOT reset an email address to one that is NOT the one you send us the request with. This will allow us to change the email address in your profile, which will preserve your profile information including any listings and/or searches that you may have saved under that profile. From your current email system and client, please address your re-activation request to:

Once your email address has been corrected in our system, we will send an email to that email address with your current login information, including a password reminder.

3) In your original registration request, you may have provided no phone number, or an invalid phone number, or a business phone number that we cannot contact you through.

In this case, To re-activate your registration, please call Ron Goodman at any of the numbers listed in the "Contact Us" page with a valid contact phone number. If you get his voice mail, leave a message with your name, email address and correct contact phone number. Ron will call you back at the number you to provide to verify it, and once verified, your registration will be re-activated.

4) You may have indicated that you are already working with another Denver area real estate agent who is not on the Denver Home Value team.

In this case, and also in accordance with our posted policies, we may have temporarily disabled your advanced home search registration. Your agent or their office should have their own web site to support your real estate needs, and you should use that web site exclusively for your home search as long as you are working with them. After all, they are the ones who would be getting paid for providing you with the real estate services you need. If you are not working with another agent, but inadvertently answered "Yes" to this question, and would like to be re-instated, or if you have any questions about the reasons for this policy, please call Ron for a brief discussion.

If you are relocating to the Denver area, and you have been directed to use a specific brokerage or agent by your HR department or relocation company, but have not yet signed a Colorado Exclusive Right to Buy contract with them, you may still have the right to select your own agent, which can actually save you money on your new home purchase instead of enriching the relocation company. If you would like to explore that option, please call us for additional discussion. We can work with your employer and relocation company in every way possible to make your relocation smooth and successful!

For any of the situations above where we have temporarily disabled your Advanced Home Search registration due to our posted policies, you are still welcome to use the basic home search on this site, which does not require registration or user login.